FAQs
What is UPI?

Unified Payments Interface (UPI) is an instant payment system developed by the National Payments Corporation of India (NPCI), an RBI-regulated entity. It is built over the IMPS (Immediate Payment Service) infrastructure and allows you to instantly transfer money between any two bank accounts.

What is a UPI ID?

UPI ID (also called Virtual Payment Address or VPA) is a unique ID for using UPI. The UPI ID can be created by registering with one of the UPI-enabled mobile applications (App) using your bank account details.

From when the use of UPI as a payment option in public issues, has been made available?

UPI as a payment mechanism is available for all public issues for which Red Herring Prospectus is filed after January 01, 2019.

How is the public issue application using UPI different from the public issue application using ASBA submitted through intermediaries?

The public issue application using UPI is a step towards digitizing the traditional offline processes by moving them online. To apply, you need to create a UPI ID and PIN using any UPI-enabled mobile application. This UPI ID is used to block funds and make payments during the public issue process. Once you place your bid, you can approve the request to block the necessary funds by entering your UPI PIN in the app. The funds will be blocked and automatically remitted to the Escrow Bank in the event of an allotment. Using UPI in the public issue process offers greater convenience and ease of use and reduces the listing time for public issues.

Can I use my existing UPI ID to apply for public issues?
Yes, you can use your existing UPI ID for applying to public issues, provided the following conditions are met:
  1. The bank account associated with the UPI ID must be with a bank listed in the 'List of SCSBs eligible to act as an Issuer Bank,' which can be found on the SEBI website here.
  2. The app will request permission to send an SMS for verification purposes.
  3. You are using a mobile application and UPI handle that support the use of UPI for public issues. A list of eligible applications and handles can be found on the SEBI website's 'List of SCSBs eligible to act as an Issuer Bank'.
  4. The total length of the UPI ID does not exceed 45 characters (for example, "XYZ@UPI" is 7 characters long).
How “UPI as a payment option” can be used in the public issue process”?
UPI as Part of the Bidding
  1. The investor will fill in the bid details in the application form, as per the existing process, along with their UPI ID.
  2. As per the current procedure, the investor may apply to any intermediary (Syndicate Member, Registered Stock Brokers, Registrar and Transfer Agents, or Depository Participants). Upon receiving the application, the intermediary will upload the bid details along with the UPI ID onto the stock exchange bidding platform.
  3. The stock exchange will then electronically share the bid details, along with the investor's UPI ID, with the Escrow/Sponsor Bank appointed by the issuer company.

UPI as Part of Blocking

  1. The Escrow/Sponsor Bank will initiate a mandate request, asking the investor to authorize the blocking of funds equivalent to the application amount, with subsequent debiting in the event of allotment.
  2. The request raised by the Escrow/Sponsor Bank will be electronically sent to the investor via SMS or an intimation on their bank-provided mobile number linked to their UPI ID.
  3. Once the investor validates the block request, the relevant information will be electronically sent to the investor's bank, where the funds equivalent to the application amount will be blocked in the investor's account. The investor will also receive an intimation confirming the successful block of funds.

UPI as part of payment for shares post-allocation process

  1. The registrar of the issue, based on information on bidding and blocking received from the stock exchange, would undertake reconciliation and prepare the basis for allotment.
  2. Upon approval of such a basis, instructions would be sent to the sponsor bank to initiate the process for crediting funds in the public issue escrow account and unblocking excess money.
  3. Based on the authorisation given by the investor using the UPI PIN at the time of blocking, the funds equivalent to the allotment would be debited from the investor's account, and the remaining funds, if any, would be unblocked.

The following graphical illustration provides an overview of this process:

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Can I submit the application form with UPI as a payment mechanism to a Self-Certified Syndicate Bank (SCSB)?

No, application forms using UPI as a payment method can only be submitted through a Syndicate Member, a Registered Stock Broker, a Registrar and Transfer Agent, or a Depository Participant (collectively referred to as ‘Intermediaries’).

Is the use of UPI as a payment mechanism in public issues mandatory?
The applicability of UPI as a payment mechanism has been introduced in phases, as outlined below:
  1. Phase I: Effective January 1, 2019, the UPI mechanism for retail individual investors through intermediaries was implemented alongside the existing process, maintaining the timeline of T+6 days. This approach continued for either a period of 3 months or until 5 main board public issues were floated, whichever occurred later.
  2. Phase II: Following this period, for applications by retail individual investors through intermediaries, the previous process involving the physical movement of forms from intermediaries to Self-Certified Syndicate Banks (SCSBs) for fund blocking was discontinued. Only the UPI mechanism, with the T+6 days timeline, remained in place for 3 months or until the next 5 main board public issues, whichever was later.
  3. Phase III: Subsequently, the final, reduced timeline will be implemented using the UPI mechanism.
Up to what limit can I apply for a public issue in UPI?

The limit for IPO application is 2 Lakhs per transaction on UPI.

Are all categories of investors eligible to apply in public issues using UPI for payment?

No. Only retail individual investors are allowed to use UPI for payment in public issues. Qualified Institutional Buyers and High Net-worth Individuals shall continue to apply as per the existing process.

Will retail investors still be able to use the existing non-UPI channels to apply for public issues after UPI's introduction?

Yes. In Phase I, all existing channels will remain available for retail investors. However, from Phase II onwards, the option to submit non-UPI applications through intermediaries will be discontinued. Starting in Phase II, investors submitting applications via intermediaries must use UPI as the payment method. Other channels will remain available, such as submitting applications directly with SCSBs (Self-Certified Syndicate Banks) or using 3-in-1 accounts..

Where will I get an option to apply in a public issue using UPI?

Public issues using UPI may be initiated through any of the intermediaries. The UPI ID can be given to the intermediary with whom the application form is being submitted. You shall receive all requests to block the bid amounts on this UPI ID / App. You would need to enter your UPI PIN to accept the mandate request for blocking the amount.

How do I select UPI as the payment option while applying for public issues?

The application form for an IPO now includes a field for entering your UPI ID as a payment mechanism. Further, you can contact any of the Intermediaries, who can guide you through the process in detail.

Can I bid for a public issue through my UPI mobile application?

No, currently, bidding for a public issue directly through the UPI application is not available. The UPI application can only be used for blocking and payment of funds in public issues at this time.

What if my bank does not provide UPI service for public issues?

If your bank does not offer UPI services for public issues, you can still apply for fund blocking by using your bank account. Depending on the application phase (I, II, or III), submit your application through the designated Self-Certified Syndicate Bank (SCSB) or intermediary to ensure funds are appropriately blocked.

If my bank is not live for making payments through UPI in public issues, but my UPI application supports the same, can I still apply for public issues using UPI for payment?

No. In order to use UPI for payment, the bank where you hold an account linked to your UPI ID also needs to be eligible to act as an Issuer Bank in the public issue process. The list of such banks is available on the website of SEBI at https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=40

Can I apply for a public issue using UPI ID with my Account + IFSC?

No. You must apply by providing your UPI ID only, on which the request for blocking the amount shall be received.

In how many public issues can I apply from one UPI ID?

There is no restriction for you on the number of public issues using the same UPI ID.

Can I use a third-party UPI ID or a third-party bank account to make payments on public issues?

No. Applications made by retail investors using a third-party UPI ID or by any category of investors using a third-party bank account will not be considered for allocation.

Are second / third / joint account holders in a bank account restrained from using the same account for payment in public issues?

SEBI Circular only specifies that applications made by retail investors using third-party UPI ID or by any category of investors using a third-party bank account are liable for rejection. SEBI has imposed no specific restriction on the use of bank accounts by second / third / joint account holder.

Will I be notified when the bid is successfully placed?

Yes. Once the bid details are uploaded on the stock exchange platform, the stock exchange will send you an SMS regarding the bid of your application on an end-of-day basis. For the last day of bidding, the SMS may be sent out the next working day.

Where can an investor submit his application for any grievances in the issue procedure?

An investor should first approach the intermediary to whom the application was submitted. For complaints regarding the blocking or unblocking of funds, the investor may contact the relevant bank. For issues related to the non-allotment of shares, the investor should approach the registrar for the issue. If these responses are unsatisfactory, the investor may then escalate the complaint to the stock exchange. Should the investor remain dissatisfied after these steps, they may submit a complaint to SEBI through the SCORES portal at http://scores.gov.in/.

FAQs on scenarios that may arise during the blocking of funds using UPI in the public issue process - Creation / modification / cancellation / execution of bid and corresponding
block request (mandate):


Scenario 1 - Creation of a block request (mandate)

What happens if I don’t get a block request from the intermediary on the UPI ID that was entered in the application form?

In such a case, you may approach the same intermediary with whom the application form was submitted to re-initiate the process. You may also like to check whether the UPI ID recorded is correct.

What if there is an inadvertent error while entering the UPI ID?

In such a case, the transaction will not be initiated or may be initiated to the wrong UPI ID. The transaction needs to be re-initiated as a new request after the correct UPI ID is submitted.

What if I erroneously decline the request to block funds?

In case the request is erroneously declined by you, the transaction will be declined and you will have to initiate a fresh request. The transaction can be re-initiated by approaching the intermediary with whom the application form was submitted.

What if I input the wrong UPI PIN while authorising the block request?

The transaction will be declined with ‘Wrong UPI PIN,’ and you will have to re-initiate it. You can re-initiate the transaction by approaching the same intermediary with whom the application form was submitted.

What if I get a technical error on the UPI App while accepting the block request?

In case of a technical decline, the transaction can be re-initiated by approaching the intermediary with whom the application form was submitted.

Is there any timeline by which I need to act upon the block request?

Yes. As per the indicative activity-wise timeline prescribed in the SEBI Circular dated November 01, 2018, in Phase I, all block requests that have not been acted upon by 12:00 p.m. on T+2 day, i.e. two days after the issue's closure will lapse. In Phase II, all block/collect requests that have not been acted upon by 12:00 p.m. on T+1 day, i.e. one day after the issue's closure, will lapse.

How do I know that the block request is not fraudulent?

To ensure that the block request is not fraudulent, check if the UPI ID is marked as a "Verified Merchant." Look for the "Verified Merchant" tag when you receive the request to block the amount you have bid. This request will appear as a collect request on your UPI-enabled app. Additionally, verify the details provided in the request, including your Bid-cum Application number, bid amount, and other related details, which will be enclosed as an attachment in the block request.

Till what time will the amount remain blocked in my account in the public issue process?

The amount will be blocked until the finalization of allotment, after which the amount equivalent to allotted shares will be debited, and the balance amount (in case of partial allotment) will be unblocked.

What if my amount is blocked twice for a single block request?

In such a case, you can raise a complaint with the bank with the respective Unique Mandate Number provided for the block request.

Where can I check the status of active requests on my UPI App?

The status of the active requests can be viewed in the Mandate section of your UPI app.

What happens if I change my default account after accepting the IPO mandate / blocking request?

The default account is independent of the block request. The execution will happen against the same account for which the UPI PIN was entered by you at the time of accepting the block request.

What happens if I deregister from the UPI App after accepting the block request?

De-registration will not be available from the application until the active requests are revoked / executed.

What happens if I do not have sufficient balance in my bank account while accepting the block request?

Transaction will be declined in case the account has insufficient funds.

Will I receive a block request for public issues on holidays? Will the request be processed successfully on holidays?

While the UPI framework supports both mandate creation and execution on a holiday, the uploading of bids in a public issue happens only on working days, as defined in the SEBI Circular dated November 01, 2018. Accordingly, you may not receive a mandate request on a holiday. However, you can act upon mandate requests that are pending in your app on a holiday.

Can I use the existing UPI PIN to accept the block request?

Yes. The same UPI PIN can be used to accept a block request for a public issue application.

How many times do I need to input UPI PIN for creating and processing the block request?

UPI PIN is required only once at the time of confirmation of the request.

To whom should I approach if I face issues with the block request? My bank or through my mobile / PSP app?

In such a case, the customer should reach out to their bank using the Unique Mandate Number (UMN) for the respective block request.

What happens if I change my UPI ID after my amount is blocked for IPO?

Execution of the block request is independent of the UPI ID and will be executed against the same account which was used at the time of creating the request.

Scenario 2 - Modification of a block request (mandate)

Can I modify the parameters, like bid quantity, price, amount, etc., when I receive a block request in public issues?

No, the values in the block request cannot be modified. Any modification to the bid details, including the amount, has to be undertaken by approaching the intermediary with whom the application form was submitted. Upon the intermediary's modification of the bid amount, you will receive a fresh block request with a revised amount, which needs to be authorised again by entering your UPI PIN.

Till what time can I authorize the modification request?

In Phase I, all modification requests initiated within the prescribed time can be acted upon by 12:00 p.m. on T+2 day, two days after the issue's closure. In Phase II, all modification requests initiated within the prescribed time can be acted upon by 12:00 p.m. on T+1 day, one day after the issue's closure.

What if I get a technical error on the UPI App while modifying the IPO request?

In such a case, you need to initiate a fresh modification request. The transaction can be re-initiated by approaching the intermediary with whom the application form was submitted.

Will I be prompted to authorise the modified request?

Yes, the customer will receive a notification on the mobile application as well as an SMS for authorising the modification request.

What happens if I do not authorise the modification request?

Post the expiry time of the request / mandate, the modification request would lapse and the execution will take place based on the earlier approved request / mandate which is active.

How do I know that my modification mandate request is successful?

Once the successful modification is done, a confirmation shall be given by the mobile application.

What happens if I change my UPI ID after modification of the mandate request?

The execution of the mandate is independent of the said change and will be executed against the same account that was linked at the time of creating the mandate, irrespective of the fact that the UPI ID was changed at a later stage.

Scenario 3 – Cancellation / revocation of a block request (mandate)

What if I do not want to proceed with the public issue application after submitting it through an intermediary? Can I withdraw my bid? If yes, how?

As per the extant legal framework, retail individual investors can withdraw bids till the closure date. During the bidding period, you may approach the same intermediary with whom the application form was submitted for bid withdrawal.

What does revoking a block request mean?

Revoking a block request refers to the cancellation of a previously submitted block request, typically following the cancellation of an IPO bid.

Till when can I revoke a block request?

A mandate request once created can be revoked till closure of the issue. The revoke can be initiated through the intermediary with whom the application was submitted.

What happens if revoking of a block request fails due to technical error?

In such a case, you would need to re-initiate the revoke request. Such re-initiation can be done through the intermediary with whom the application was submitted.

How do I know if my block request is revoked successfully?

Once the revoke request is submitted successfully, the mobile application will provide a success notification.

Do I need UPI PIN for revoking a block / mandate request?

Yes, you will need the UPI PIN to revoke the request.

What happens if a block / mandate is revoked after the successful block?

On revoking the mandate request, the bid amount will be immediately unblocked in your bank account.

In what scenarios will my funds be unblocked?

The money in your account will be unblocked if the allotted shares are less than the bid quantity or if a block request is revoked.

Scenario 4 – Execution of a block request (mandate)

What happens if I do not get any shares under the public issue process for applications made using UPI for payment?

In case you do not get any share allotment, the amount blocked in your account will be unblocked.

What happens if I get a partial allotment? Will my money be unblocked/reinstated for the remaining shares?

In case of part allocation, money will be debited for the allocation value, and the residual amount will be unblocked / reinstated in your account.

What happens if I do not get any shares but my money remains blocked?

In case the shares have not been allotted to you and money is not unblocked / reinstated in your account, you may raise a complaint through the UPI App or approach your bank / RTA / the intermediary with whom the application was submitted.

What happens if I do not get any shares but my money is debited in this process?

In case the shares have not been allotted and money is debited from your account, you may file a complaint with your application details, either from the UPI App or by approaching your bank / RTA / the intermediary with whom the application was submitted.

When will the allotment of shares be done after I have approved the block request?

Allotment of the shares will be done according to the timelines prescribed in SEBI Circular dated November 01, 2018, available at https://www.sebi.gov.in/legal/circulars/nov2018/streamlining-the-process-of-public-issue-of-equity-shares-andconvertibles_40923.html.

Will I be notified when the shares will be allotted?

Under the UPI framework, you will be notified when funds are debited from your account. However, as per the extant process/es, the share allotment process shall be communicated separately.

What happens if I do not receive the shares and my amount is also not debited?

Your money shall be unblocked / reinstated to your account with the expiry of the mandate period in case shares are not allotted to you.

What if more money is debited than the allocated shares?

In case an amount more than the allotment is debited, you may raise a complaint from the UPI App or bring the issue to the knowledge of your bank through any other mode against the Unique Mandate Number.

What happens if I change my default account before execution, i.e. settlement of the block request?

The mandate's execution is independent of the default account and will be executed against the same account that was linked when the mandate was created.

What happens if I change my UPI ID before the execution of the block request?

The execution of the mandate request is independent of the UPI ID and will be executed against the same account that was linked when the mandate was created.

Are Karta/HUF and Minor account holders eligible to access UPI in the ASBA facility?

SEBI circular only specifies that applications made by retail investors using third-party UPI ID or by any category of investors using a third-party bank account are liable for rejection.

Further, the question of whether UPI in the ASBA facility should be extended to Karta/HUF and Minor account holders doesn't fall within SEBI's regulatory purview. SEBI has not restricted any retail investor from accessing UPI in the ASBA facility based on the mode of operation of the investor's account.

While some banks allow the creation of UPI IDs for Karta/HUF and minor accounts, it is within the bank's discretion to decide whether these account holders will be allowed to create the UPI ID. However, SEBI has facilitated the submission of IPO applications, including those from Karta/HUF and Minor accounts, directly to the ASBA banks.

Where can I get more details about this process?

You may refer to the SEBI circular no. SEBI/HO/CFD/DIL2/CIR/P/2018/138 dated November 01, 2018 available on SEBI website at www.sebi.gov.in under the categories “Legal” and “Circulars” for more information, https://www.sebi.gov.in/legal/circulars/nov2018/streamlining-the-process-of-public-issue-of-equity-shares-andconvertibles_40923.html.